Additionally, a process may be divided into subprocesses (process decomposition), the particular inner functions of the process. Overview Ī business process begins with a mission objective (an external event) and ends with achievement of the business objective of providing a result that provides customer value. Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process. Business processes occur at all organizational levels and may or may not be visible to the customers. A business process, business method or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers.
